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Patient and Public Relations

Patient and Public Relations

The Patient and Public Relations department works collaboratively with all hospital service areas to ensure delivery of the highest quality of care to each of our patients, their loved ones and visitors.

PHLB Patient Survey 2009  PHLB Patient Survey 2009

What Our Patients Think of Us...  What Our Patients Think of Us...

MESSAGE FROM THE DIRECTOR

Laura Salas, Director
Laura Salas,
Director of Patient and Public Relations

Pacific Hospital of Long Beach's Patient and Public Relations Department cares about our patients and visitors coming to our facility.

We are committed to following our mission statement, "To Heal with Compassion and Perform with Distinction" by continually striving for service excellence while being sensitive to the issues regarding health care.

If you have comments, concerns, or questions regarding your experience at Pacific Hospital of Long Beach please call me directly. I will be happy to assist you!

Laura Salas,
Director of Patient and Public Relations
(562) 997-2513

PACIFIC HOSPITAL OF LONG BEACH VALUES

Cultural Sensitivity
Heroic Service
Accountability
Respect
Teamwork

AVAILABLE SERVICES

"The Healing Treasures" Gift Shop  "The Healing Treasures" Gift Shop

Gift ShopCome in and browse in our quaint gift shop stocked with unique gifts, flowers and cards.

It's conveniently located on the first floor, near the front entrance of the hospital.


The gift shop hours are 9:00a to 4:00p, Monday - Friday.


Volunteer at PHLB  Volunteer Program

Our volunteer program is divided in two parts:
regular volunteers and candy stripers.

Regular volunteers have set schedules and duties.
Candy stripers are usually high school students that volunteer during the summer and special events.

A minimum of 50 hours are required for all volunteers.

PHLB Volunteer


The Volunteering Process  The Volunteering Process

  • First, fill out the volunteer application.
  • Submit completed application to the volunteer coordinator
  • Schedule an interview with volunteer coordinator
  • Must have a current TB test
    (No longer than 6 months)
  • Attend orientation
  • Take a tour of the hospital
  • If approved, start volunteering!

Most of our departments throughout the hospital utilize the help of volunteers.

We are always looking for outgoing & friendly volunteers who are interested in helping others in the healthcare industry.

For more information on the volunteer program call
(562) 997-2422.


PHLB Public Relations  Public Relations & Media Relations

Please direct any public relations or media questions to (562) 997-2513 or you can email us any comments or suggestions.


Compliments or Complaints?  Compliments or Complaints?

SuggestionsPacific Hospital Long Beach takes pride in ensuring quality patient care in a safe environment.

If you have any concerns or issues, please feel free to contact the Patient and Public Relations department at (562) 997-2513 or hospital management.

If your concerns are not resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about our facility by calling (800) 994-6610 or emailing complaint@jcaho.org.

HOURS

Monday – Friday, 8:30a to 5:00p

CONTACT US

(562) 997-2513