Patient and Public Relations

What Our Patients Think of Us...

DOCTORS

"I want to let everyone know that I observed a spine surgery Monday, October 12, 2009. I came away VERY IMPRESSED with the whole experience. Dr. Coufal is an absolute expert and phenomenal surgeon. Her surgery went on for 4 hours of tedious and diligent work. What a perfect surgery, only made possible by the expertise of our physician!

The OR staff was unbelievably off-the-charts from setting up the patient, xray and surgical assistance. They have state-of-the-art equipment and an over abundance of staff to assist in any way.

This is the way surgery should be done. I have observed over 20 spine surgeries and have never seen this level of expertise by both the doctor and the staff."

Dr. Ivar
Reflecting on the Surgical Team at PHLB

NURSING

“It was the best experience I've had.”
Paula Beacom,
regarding her nursing care during her visit

  • "First time there but very pleasantly surprised. Everyone very friendly & helpful during a very painful & traumatic time for me. Very thankful to all."
  • "Had emergency back surgery, in excruciating pain after anesthesia. Nurses were on top of everything for my pain meds & checking on me."
  • "Very happy and excellent working skills CNA, RN, LVN were the greatest!"
  • "I'm completely satisfied with the services of Pacific Hospital of Long Beach."
  • "Multiple orthopedic surgeries at PHLB, very comfortable here."
  • "Best Nurses I have ever dealt with - I have been dealing with Nurses at Kaiser in Harbor City & Long Beach Memorial with my Dad and Uncle being ill lately.
  • "Nurses at Pacific Hospital are the best Nurses I have ever dealt with."
  • "I had no pain during my stay - I had a smiley face on."
  • "I wish I could remember all my nurses names, they were all great - Thank you"
  • "It is the best hospital. All the staff were good and friendly. Very good experience."
  • "Nurses were friendly and cared a lot."
  • "Over and beyond their duties."
  • "Having my sister stay with me was awesome and it cut out most of my stress. Staff was nice to both her and I."
  • "Most definitely recommend to family and friends, very happy with the care I was given."
  • "No noise for all the days I was there. Nurses very quiet at night. Very polite."

MATERNITY CENTER

"All staff were so good to all my family
when they came to visit me. They treated them very, very good, and I'm so appreciative for that."
Faasamoa Manuo wrote regarding having
visitors while in the hospital

  • "I enjoyed each and every nurse that helped me with what I needed."
  • "Nurses always smiled."
  • "Nice and helpful nurses."
  • "The best time ever."
  • "Even though I was in pain because of the contractions, I felt so comfortable. Everybody was so nice and helpful. Thank you for your help and I definately would recommend family and friends to stay in Pacific Hospital of Long Beach."
  • "I stayed well informed."

EMERGENCY ROOM

“I experienced a “panic attack” and staff and doctor were very helpful
and responsive.”
Lucille Zastera

  • "ER doctor was extremely nice, professional, & very courteous."
  • "Best all-around service was from the Emergency Room Staff."

TESTS AND TREATMENTS

"I have only good things to say about my experience in your hospital.
They're really professional."
Juan Sarmiento regarding having tests and
treatments performed while hospitalized

  • "Just keep it up! Always be friendly and helpful."
  • "Tests and treatments are not something to enjoy but I felt comfortable with the people that treated me."
  • "Very well informed."

MEALS AND PATIENT ROOMS

“I was treated in a kind and caring manner.
I was very comfortable and
happy with my stay."
Maria Gutierrez regarding the overall assessment
of her hospital experience

  • "Beyond expectations."
  • "The food was excellent and the servers were courteous and cautious to make sure they had the right patient."
  • "Wish I could have such fine meals at my current care facility."
  • "For hospital food, this was pretty good. People taking orders were always polite."
  • "The people who delivered the food were very polite and sweet and made sure I had what I wanted and anything else I may have needed."
  • "They (Meal Servers) were very friendly with me."
  • "House keeping was very polite."
  • "Very good menu options."
  • "I felt comfortable in the room I stayed in."
  • "The room was always kept clean."
  • "Very clean."

ADMISSIONS

“Everything was very good.”
Verlin McClees

  • "I came real early and was admitted right away!"
  • "Fast Service."
  • "Very fast discharge and easy to understand instructions."
  • "Admission was wonderful, professional and done in a timely manner."
  • "I was very happy with the staff who admitted me to the labor and delivery department."
  • "They were good & understanding."

COMPLIMENTS OR COMPLAINTS?

SuggestionsPacific Hospital Long Beach takes pride in ensuring quality patient care in a safe environment.

If you have any concerns or issues, please feel free to contact the Patient and Public Relations department at (562) 997-2513 or hospital management.

If your concerns are not resolved through the hospital, you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about our facility by calling (800) 994-6610 or emailing complaint@jcaho.org.