Patient Information
When in need -we are here for you
Whether you are here for pre-scheduled surgery or in need of care after an emergency, our staff will provide excellent, compassionate care.
We strive to make your stay at Pacific Hospital of Long Beach as pleasant of an experience that you can have. If there is anything that we can do while you are in our care to make your stay more comfortable please do not hesitate to ask. Our goal is to provide you not just the best in clinical care but also the best in customer service as well
Linked below you will find some forms and information that will help you as a patient prepare for your stay.
PATIENT GUIDEBOOKS
PHLB PROUD POINTS
The Hospital Compare website was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration established to promote reporting on hospital quality of care. The HQA consists of organizations that represent consumers, hospitals, doctors and nurses, employers, accrediting organizations, and Federal agencies. The information on this website can be used by any adult needing hospital care.
Hospital Compare displays rates for Process of Care measures that show how often hospitals provide some of the care that is recommended for patients being treated for a heart attack, heart failure or pneumonia, or patients having surgery. Hospitals voluntarily submit data from their medical records about the treatments their adult patients receive for these conditions, including patients with Medicare and those who do not have Medicare.
HOW OFTEN DID NURSES COMMUNICATE WELL WITH PATIENTS?
The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.
Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
HOW OFTEN DID PATIENTS RECEIVE HELP QUICKLY FROM HOSPITAL STAFF?
The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.
HOW OFTEN DID STAFF EXPLAIN ABOUT MEDICINES BEFORE GIVING THEM TO PATIENTS?
The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.
HOW OFTEN WERE THE PATIENTS' ROOMS AND BATHROOMS KEPT CLEAN?
The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.
Patients reported how often their hospital room and bathroom were kept clean.
HOW OFTEN WAS THE AREA AROUND PATIENTS' ROOMS KEPT QUIET AT NIGHT?
The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.